Return an Order

Return an order
Wanna return or exchange?

How to Return or Exchange an Item on Icowy

If you’re unsatisfied with an order, you may be able to return or exchange your order depending on the shop’s policies. To request a return or exchange, please send us an email attention to the purchase shop.

Sellers aren’t required to accept a return or exchange unless stated specifically. If the seller is willing to accept this return, be sure to settle on these details in a message before returning the item:

  • Where should you send it?
  • The time frame in which they wish to receive it.
  • Who will be responsible for the cost of return shipping?

What if I disputed a charge or filed a chargeback?

If you filed a chargeback for an order or otherwise disputed a charge with your financial institution, the seller will not be able to issue a refund on Icowy. You will need to contact the financial institution where the dispute was filed for further information about a credit.